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Top 7 Questions to Ask TEM Vendors About Their Analytics Solution

TEM-Vendor-Analytics-Questions-1.pngAnalytics has become one of the more critical aspects of modern telecommunications management, especially when it comes to identifying cost savings, optimizing vendor services, and planning for the future. All of the data being generated can be powerful in the hands of a corporate decision-maker, as long as the tools are used properly.

In late 2014, research firm Gartner predicted that roughly three-quarters of all organizations will have a big data program in place in the next few years, with most using analytics to enhance customer experiences. Marketing was among the first targets of analytics technologies in the average firm, but this is simply no longer the case.