The healthcare industry is undergoing a rapid transformation. Overall costs are rising while revenues are declining. Healthcare systems are consolidating and merging in order to achieve financial and operational economies of scale. Finding additional streams of revenue and improving efficiency is paramount to survival.
The industry continues to be highly regulated. Legislation such as the Affordable Care Act (ACA), Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) Act continue to influence operations. Mobile technology is playing a substantial role in the quest for automaton and efficiency.
Healthcare organization telecom departments are directly impacted by each of these events; and managing the environment has never been more challenging. Due to the trends that are affecting the healthcare industry, optimizing telecom costs and improving internal workflow efficiency are the top priorities. Unfortunately for many of these organizations, achieving significant gains has proved difficult due to the lack of budget, time and resources.